Privacy Policy
This Privacy Policy explains how GRIDZERO NEW ENERGY SOLUTIONS PRIVATE LIMITED ("GridZero", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you access or use the GridZero platform ("Platform"). By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our services.
a. Personal Information
We may collect personal details that you voluntarily provide, including: For the GridZero Salesman mobile app, your phone number is used as your primary identifier for sign-in via OTP (One-Time Password) authentication; no password is stored.
- •Name
- •Email address
- •Phone number (used for OTP-based login on the GridZero Salesman app)
- •Company or business name
- •Job role or designation
- •Years of Solar Experience etc.
b. Account Information
When you create an account, we may collect:
- •Login credentials
- •Account preferences
- •Subscription details (if paid services are introduced in the future)
c. Project and Design Data
As a solar design platform, GridZero may store project-related information, including:
- •Solar project details
- •Roof layouts and measurements
- •3D solar designs
- •System configurations
- •Bill of Materials (BOM) data
- •Proposal documents
- •Customer and project-related inputs
d. Payment Information (Future Services)
If paid services are introduced in the future, we may collect:
- •Billing information
- •Payment transaction details
e. Usage Data
We automatically collect information about how users interact with the Platform, such as:
- •Pages visited
- •Features used
- •Time spent on the Platform
- •Actions performed within the system
f. Device and Technical Information
We may collect:
- •IP address
- •Browser type
- •Device type
- •Operating system
- •Approximate geographic location
- •System logs and diagnostics
2. How We Use Your Information
We use collected information for the following purposes:
- •To provide and operate the Platform
- •To maintain and improve performance
- •To create and manage user accounts
- •To generate solar designs and outputs
- •To communicate service updates
- •To respond to user inquiries
- •To provide technical support
- •To analyze usage patterns
- •To enhance product features
- •To detect fraud or misuse
- •To comply with legal obligations
3. Data Sharing and Disclosure
We do not sell your personal information.
We may share your information with trusted third parties when necessary, including:
a. Service Providers
We may share data with:
- •Cloud hosting providers
- •Infrastructure service providers
- •Analytics service providers
- •Email communication tools
- •Payment gateway providers (for paid services)
b. Legal Requirements
We may disclose information:
- •If required by law
- •To comply with legal processes
- •To respond to lawful government requests
- •To protect our legal rights
c. Business Transfers
If GridZero undergoes:
- •Merger
- •Acquisition
- •Investment
- •Asset sale
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- •Maintain login sessions
- •Remember user preferences
- •Analyze usage patterns
- •Improve system performance
5. Data Security
We implement reasonable technical and organizational security measures to protect user information.
These may include:
- •Encrypted communication (HTTPS)
- •Secure authentication systems
- •Controlled data access
- •Monitoring of system activity
6. Data Retention
We retain user data only as long as necessary to:
- •Provide Platform services
- •Maintain operational functionality
- •Comply with legal obligations
- •Resolve disputes
- •Enforce agreements
7. Your Rights
You have the right to:
- •Access the personal data we hold about you
- •Request correction of inaccurate data
- •Request deletion of your data
- •Withdraw consent for data processing
- •Request export of your stored data
8. Third-Party Services
The Platform may integrate with third-party services such as:
- •Payment gateways
- •Cloud hosting providers
- •Mapping or visualization services
- •Analytics tools
9. International Data Transfers
User data may be stored or processed on servers located outside your geographic region. By using the Platform, you consent to such data transfers where necessary.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the Platform constitutes acceptance of the updated policy.
11. Contact Information
If you have questions regarding this Privacy Policy, please contact:
GRIDZERO NEW ENERGY SOLUTIONS PRIVATE LIMITED
Registered Address: 127, Charmwood Plaza, 1st Floor, Eros Garden, Surajkund Road, Faridabad-121009, Haryana
Email: info@gridzero.in
Phone: +91 8800597373
12. Aggregated and Anonymized Data Usage
GridZero may use data in aggregated or anonymized form for analytical and product improvement purposes.
Such aggregated data:
- •Does not identify individual users
- •May be used to improve platform performance
- •May be used to develop new features
- •May be used for internal research and reporting
- •May be shared with partners in anonymized form
13. Marketing Communications
GridZero may send users communications related to:
- •Platform updates
- •Feature releases
- •System notifications
- •Service-related announcements
- •Promotional or educational content (where permitted by law)
14. Account Deletion and Data Requests
Users may request deletion of their account and associated personal data at any time.
To request deletion, visit https://gridzero.in/delete and verify ownership of your registered phone number via OTP. You may also email info@gridzero.in for assistance.
Upon receiving a deletion request:
- •Access to the account will be terminated
- •Personal data (name, email, phone number, profile information) will be deleted where legally permitted
- •Some data may be retained where required for legal compliance, tax/regulatory obligations, dispute resolution, or security/fraud prevention
15. Backup and Data Recovery Limitations
GridZero maintains reasonable data backup systems to protect platform integrity. However:
- •Backup systems are not guaranteed to prevent data loss
- •Users are responsible for exporting and retaining copies of critical project data
- •GridZero does not guarantee restoration of lost or corrupted data in all cases
16. Third-Party Analytics and Monitoring Tools
GridZero may use third-party analytics tools to monitor and analyze usage of the Platform.
These tools may collect:
- •Device identifiers
- •Usage patterns
- •Performance metrics
- •Error reports
17. Children's Data Protection
The Platform is intended for use by individuals who are 18 years of age or older. GridZero does not knowingly collect personal data from minors. If GridZero becomes aware that personal information from a minor has been collected, such information will be deleted promptly and appropriate safeguards will be implemented.
18. Compliance with Applicable Laws
GridZero processes personal data in accordance with applicable laws and regulations, including but not limited to:
- •Information Technology Act, 2000 (India)
- •Digital Personal Data Protection Act, 2023 (India), where applicable
19. Security Incident Notification
In the event of a data security incident that may affect personal information, GridZero may:
- •Investigate the incident
- •Take corrective action
- •Notify affected users where required by applicable law
- •Cooperate with regulatory authorities where necessary
20. Business Continuity and Service Providers
GridZero may engage third-party vendors to support:
- •Hosting infrastructure
- •Backup systems
- •Technical support
- •Platform monitoring