Refund & Cancellation
This Refund Policy explains how refunds are handled for services provided by GRIDZERO NEW ENERGY SOLUTIONS PRIVATE LIMITED ("GridZero", "we", "us", or "our"). This policy applies to any paid services, subscriptions, or digital products offered through the GridZero platform ("Platform").
1. Free Features
Many features of the GridZero Platform may be available free of charge.
Since no payment is required for free features:
- •No refunds apply to free usage
- •Free features may be modified, restricted, or discontinued at our discretion
2. Refund Policy for Paid Services (Future)
If GridZero introduces paid services, subscriptions, or premium features, the following conditions will apply.
All payments made for:
- •Subscription plans
- •Premium software features
- •Add-on tools
- •Digital services
Refunds will not be issued in situations including, but not limited to:
- •Cancellation before the end of a billing period
- •Partial use of services
- •Failure to use purchased features
- •Dissatisfaction after purchase
- •Downgrading to a lower-tier plan
- •User error during subscription purchase
3. Refunds for Material Supply (Future)
If GridZero provides material procurement or equipment supply services in the future, refund eligibility (if any) will be governed by:
- •Separate commercial agreements
- •Product-specific return conditions
- •Manufacturer warranty policies
Refunds for physical materials may be subject to:
- •Inspection
- •Return shipping conditions
- •Restocking fees
4. Payment Errors and Unauthorized Transactions
If you believe a payment was processed incorrectly or an unauthorized transaction occurred, you must notify us within 7 days of the transaction date. We will review the request and take appropriate action where justified. Failure to report within this period may limit our ability to investigate the issue.
5. Processing of Approved Refunds
Where a refund is approved:
- •The refund will be processed using the original payment method
- •Processing times may vary depending on the payment provider
- •GridZero is not responsible for delays caused by banks or payment gateways
6. Policy Updates
GridZero reserves the right to modify this Refund Policy at any time. Any changes will be published with an updated revision date. Continued use of paid services constitutes acceptance of the revised policy.
7. Cancellation of Free Accounts
Users may stop using free features of the Platform at any time. If you wish to close your account entirely, you may submit a request to our support team or write an email to info@gridzero.in. Account closure may result in permanent deletion of stored data after the applicable retention period.
8. Cancellation of Paid Subscriptions (Future)
If paid plans are introduced, users may cancel their subscriptions at any time.
Cancellation may be completed through:
- •Account settings, or
- •Contacting GridZero support
9. Effect of Cancellation
Once cancellation is requested:
- •Your subscription will remain active until the end of the current billing cycle
- •You will continue to have access to paid features until the billing period expires
- •No partial refunds will be issued for unused time
At the end of the billing period:
- •Premium features may be disabled
- •Your account may revert to a free version (if available)
10. Data Retention After Cancellation
After cancellation of paid services:
- •Your project data may be retained for a limited period (typically up to 30 days)
- •During this time, you may reactivate your subscription and regain access
- •After the retention period ends, data may be permanently deleted without further notice
11. Reactivation
Users may restart a subscription at any time by selecting a new plan. If reactivated within the data retention period, previously stored data may be restored where technically feasible. After deletion, recovery may not be possible.
12. Termination by GridZero
GridZero reserves the right to suspend or terminate access if:
- •Terms of service are violated
- •Fraudulent activity is detected
- •Misuse of the Platform occurs
- •Required payments are not completed
13. Contact Information
For questions regarding this Refund / Cancellation Policy, please contact:
GRIDZERO NEW ENERGY SOLUTIONS PRIVATE LIMITED
Registered Address: 127, Charmwood Plaza, 1st Floor, Eros Garden, Surajkund Road, Faridabad-121009, Haryana
Email: info@gridzero.in
Phone: +91 8800597373